Support & Maintenance (Deskside & Remote)

We provide both deskside and remote support services which are closely tracked and monitored that meets our customers’ needs easily and simply, giving them more time to focus on activities that add value elsewhere in their business. Support services can be tailored to suit specific customer requirements, including adaptive combination of Deskside services and remote/innovative service processes and smart logistics to promote cost and operational efficiencies.

Our Standard Deskside Support Service price offering includes:

  • Resolution of generic workstation application incidents, including “Smart” Mobile devices – Operating System, Microsoft Office Applications, Email Applications and Internet
  • Resolution of bespoke applications – support of basic functionality, known errors and where root cause is operating system based
  • Incident handling – fully integrated into Service Desk incident management
  • Adds, Moves & Change Service Requests – particularly hardware upgrade related
  • Management of inventory, spares or “new user” equipment, undertaking equipment collections and removals and on-site staging

Remote management is usually the invisible support layer which monitors capacity and thresholds, silently watching equipment, circuits and applications availability, collecting and recording information upon which we can determine the overall health of the systems – leading to advice and action to prevent issues from becoming evident to the business.